User Information Collected
Much of the personally identifiable information we receive comes directly from members and guests who are interested in obtaining various products and services from us. Typically, this information includes the guest's name, postal address, e-mail address, and telephone number. We may also collect other types of information such as gender, age, which we may associate with personally identifiable information. If you purchase products or services from us, we'll note, for example, credit card information, the type of services or products ordered or purchased, and the date of the order or purchase. We collect personal information when you register on, log on, or visit our Web sites.
We collect information through technology to make our sites more interesting and useful to you. For instance, when you come to one of our sites, we collect your IP address. An IP address is often associated with the portal through which you enter the Internet, like your ISP (Internet service provider), your company, or your university. Standing alone, your IP address is not personally identifiable. At times, we also use IP addresses to collect information regarding the frequency with which our guests visit various parts of our sites. We may combine this information with personally identifiable information.
As described in detail below, Better Chinese may use your personally identifiable information in many ways, including sending you promotional materials. (By "promotional materials," we mean communications that directly promote the use of our Web sites, or the purchase of products or services.) As outlined below, you may "opt-out" of certain uses of your personal information.
Better Chinese: You may choose to opt-out of receiving promotional materials from members of Better Chinese companies. This opt-out choice is found on each of our Web sites. Please keep in mind that any opt-out choices you make will not apply in situations where (a) you either have made, simultaneously make, or later make a specific request for information from a member of the Better Chinese family of Companies, (b) Better Chinese uses your personal information for either "Operational Uses" or "Fulfillment Uses", (c) Better Chinese shares your personal information under the provisions above with respect to "Companies That Facilitate Communications and Transactions With You," "Purchase or Sale of Businesses," or "Disclosures Required By Law and Disclosures to Help Protect the Security and Safety of Our Web Sites, Better Chinese and Others."
The security and confidentiality of your information is extremely important to us. We have implemented technical, administrative, and physical security measures to protect guest information from unauthorized access and improper use. From time to time, we review our security procedures in order to consider appropriate new technology and methods. Please be aware though that, despite our best efforts, no security measures are perfect or impenetrable.
You can access and update the contact information you gave us during registration (that is, your postal address, e-mail address, or any other information that would directly enable us to contact you), or modify your opt-out choices, by going to our member services centers. Simply click on the link marked Log In on our Web sites, and then enter your member name and password. There are instructions on the start page of the link above to help you recover your password if you've forgotten it. If you need to recover your password, you can also contact us via e-mail at firstname.lastname@example.org for lost passwords. Please include information in the e-mail that will help us identify your account so we can assist you with your request. We may also provide you an opportunity to update your contact information and/or modify your opt-out choices by sending you an e-mail or other communication that invites your response. Finally, you may unsubscribe from certain e-mail communications by clicking on unsubscribe links in those e-mails.
Childs can explore the DEMO sections of our websites without any personal information being collected. We do not collect personal information from children unless their parent or guardian registers on Better Chinese sites. The only information we collect from children during our registration process is a child's first name, parent's e-mail address, child's birth date, member name, and password. We collect birth dates to validate the ages of our guests, including children. We do not collect any other personally identifiable information from children during our registration process. Note that all sites that are directed to children under 13 are prohibited by law from conditioning a child's participation in an online activity on the child's providing more personal information than is reasonably necessary.
We may collect personal information from parents in order to allow children to participate in our Web sites. These features may include instant message chatting, sending e-mail, posting on message boards, interacting with pen-pals, and other similar activities. In the course of a child's participation in these features, a child may also provide us additional information about himself or herself, such as the contents of his or her chat or message board postings. If a parent allows us to collect personal information about their child, we may link certain information collected through to that personal information.
We may collect a child's e-mail address from the parent in order to send the child a newsletter. In addition, personal information regarding a child may be disclosed in the course of a child's participation in certain interactive features such as message boards and pen pal services.
We do not share any information about a child with any third parties unless the disclosure is reasonably necessary: to comply with law, including, for example, to comply with a court order or subpoena; to enforce our Terms of Service, or to protect the safety and security of our Guests and our Web sites.
At any time parents can refuse to permit us to collect further personal information from their child and can request that any personal information we have collected be deleted from our records. We use two methods to allow parents to access, change, or delete the personally identifiable information that we have collected from their children.
- A parent can access, change, or delete his or her child's personal information by logging on to the child's account at the Member Log In page. The parent will need to have their child's member name and password. There are instructions on the Your Account home page explaining how to recover a password if the child has forgotten it.
- A parent can contact our customer service department to access, change, or delete the personal information that we have collected from his or her child by sending an e-mail to insert email. Please include the child's member name and the parent's e-mail address in the e-mail so that we can better assist you with your inquiry or request.